Course

05/06/2024

Workload, email and meeting management

This course is designed to help people get their workload, emails and meetings back under control, running efficiently, and greatly reduce their stress in the process. This session explores ways participants can look at their workload and time spent on email and meetings – some of the most time-consuming aspects of our roles. Audience: Metro North […]

05/06/2024

Voluntary Assisted Dying Education Module for Healthcare Workers

This course takes 45 minutes and is a valuable tool to learn and understand about Queensland’s Voluntary Assisted Dying Act 2021, and healthcare staff role and obligations in enabling patient choice to access information about VAD. Audience: Queensland Health

05/06/2024

Vancomycin: What every clinician needs to know

This elearning course has been developed by the Queensland Statewide Antimicrobial Program to gain a greater understanding of the role of vancomycin in treating infections. The course is suitable for nurses, pharmacists and doctors. Audience: Queensland Health

05/06/2024

Trauma Informed Care (online module)

Trauma-Informed Care (TIC) is an approach to health service delivery that acknowledges current scientific understanding regarding the strong association between psychological trauma and mental and physical illness. Additionally, it acknowledges how trauma impacts the life of individuals engaging with health services, including the health and wellbeing of healthcare staff. This course will show that understanding […]

05/06/2024

Trauma Informed Care

This instructor led course is 4 and a half hours and is intended for staff who interact with patients. Trauma Informed Care (TIC) aims to provide the clinicians with a framework to reinforce a person-centred approach and compliment current approaches such as Safewards, recovery and strengths orientated practices and sensory modulation. A TIC service acknowledges […]

05/06/2024

Solutions Thinking

The Solution Thinking Workshop explores the benefits of drawing on creative thinking approaches to solve problems, break patterns and challenge traditional ways of thinking. Audience: Metro North Health

05/06/2024

Six rights for medication administration safety

This course provides the knowledge and skills to safely administer medication using the six rights for medication safety. Audience: Queensland Health

05/06/2024

Simulation Education Program

This short online course is compiled of bite sized information on the knowledge and skills required to support and deliver simulation eduction in a healthcare setting. Audience: Queensland Health

05/06/2024

Simulation

This course explores using simulation within an improvement cycle to improve the quality of patient care. Audience: Queensland Health

05/06/2024

Self-care in challenging times

This course covers why self-care is important. It explore methods to build resilience. Teaches you on mindfulness and relaxation techniques to support them in the workplace. Audience: Metro North Health

05/06/2024

Ryan’s Rule staff information video 2023

Ryan’s Rule is the statewide Patient, Family and Carer Escalation Process that enables HHSs to meet the National Safety and Quality Health Service Standards. Audience: Queensland Health

05/06/2024

Root Cause Analysis

The 2 (two) Root Cause Analysis online learning modules are intended to support and up skill all QH staff. These education modules have been specifically designed to support effective Root Cause Analysis within each Hospital and Health Service (HHS). This will ensure HHS’s meet the requirements of the Patient Safety Health Service Directive and the […]

05/06/2024

Risk Management Essentials for Managers

This training provides a comprehensive understanding of risk management processes at Metro North Hospital and Health Services. Designed for health managers working in clinical and non-clinical areas. Audience: Metro North Health

05/06/2024

Risk management essentials for executives (launching soon)

This training will give you an introductory level understanding of the risk management processes of Metro North Health. This course is designed for executives. Audience: Metro North Health

05/06/2024

Risk management essentials

This training will give you an introductory level understanding of the risk management processes of Metro North Health. This course is designed for the Health staff working in clinical and non clinical areas. It is a basic course to help you identify and report risks. Audience: Metro North Health

05/06/2024

Recognising and Responding to Acute Deterioration

This module provides a suite of educational resources from the COMPASS Early Recognition of the Deterioration Patient Program. Audience: Queensland Health

05/06/2024

Quality and Healthcare Improvement

This course explores quality and healthcare improvement methodologies. It includes problem identification, measuring for improvement, and the components of the Plan, Do, Study, Act cycle. Audience: Metro North Health

05/06/2024

Pressure Injury Staging

This course is designed to assess your ability to classify pressure injuries and non-surgical wound types for both adult and paediatric patients. Audience: Queensland Health

05/06/2024

Personality, high performing teams and team culture (launching soon)

Understand different personality types and how they interact in a team environment, the role of a leader in building a high performing team and improving team culture. Audience: Metro North Health

05/06/2024

Open Disclosure For Consultant Training

The overarching aim of this course are: Audience: Queensland Health

05/06/2024

Open Disclosure For Health Professionals

Open disclosure is the open discussion with a patient about a clinical incident resulting in harm which was not reasonably expected as an outcome of the health care provided. Open disclosure is an honest and empathic communication to ensure patients and their families have a reliable, caring and effective way to receive factual information about […]

05/06/2024

National standard medication charts course

This training course will guide you through the principles of safe prescribing and demonstrate how to complete the National Standard Medication Charts correctly. Audience: Queensland Health

05/06/2024

Mind Games

This course explores human factors and their impact on healthcare workers and patient safety. Audience: Queensland Health

05/06/2024

Maximising project outcomes

This course supports delivering projects in various healthcare settings, provides skills to deliver high-quality project outcomes. This highly interactive program provides the opportunity to apply the fundamentals of project management as you learn, covering project management fundamentals, change and stakeholder management and project evaluations. This program links closely to a project framework contextualised to allow […]

05/06/2024

Managing unreasonable complainant conduct

This course will increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. Audience: Queensland Health

05/06/2024

Leading change through projects – a practical approach

This course has been developed with an aim to enhance your skills in identifying, planning and delivering service improvement initiatives through a value-based healthcare lens. This workshop emphasises the importance of change management within a project and will assist you throughout the entire process. Audience: Metro North Health

05/06/2024

Leading Innovation

The Innovation Workshop has been designed to assist HHS participants in achieving the successful co-design and implementation of improvement initiatives. The workshop includes design thinking and improvement methodologies and aims to empower participants to initiate improvement. Audience: Metro North Health

05/06/2024

Introduction to Human Factors Science for healthcare professionals

In this course you will learn about the introductions to systems analysis, analysis of adverse events, sociotechnical systems design, and state-of-the-art systems-based risk assessment methods. It also develops familiarity with systems thinking and ergonomics and its applications to healthcare. Audience: Queensland Health

05/06/2024

Infection control awareness

This online course covers the essentials for infection control awareness to promote a safe environment for workplace and staff. Audience: Metro North Health

05/06/2024

Improvement Science (online)

This online learning course provides you with the fundamental knowledge on how improvement science is used in the workplace to introduce sustainable, long term changes that result in improved care and outcomes for patients. Audience: Queensland Health

05/06/2024

Improvement Science

This course aims to provide you with practical skills to use in your workplace to introduce sustainable, long term changes that result in improved care and outcomes for patients. Audience: Queensland Health

05/06/2024

High risk medicine courses

These courses are for early career health professionals working in acute care and other health professionals with an interest in improving their medication safety knowledge. These modules align with the National Safety and Quality Health Service Standards, and cover an introduction to high risk medicines as well as specific high risk medicine classes including anticoagulants, […]

05/06/2024

Facilitation

This course aims to create an understanding of the skills required to facilitate systems and safety improvement exercises. Audience: Queensland Health

05/06/2024

Empathy and the patient experience

This course prepares you to learn the fundamentals of excellence in customer service, particularly with respect to patients. Participants will learn the importance of placing themselves in the “shoes” of the patient and on having empathy and understanding of the patient experience. Audience: Metro North Health

05/06/2024

Design Thinking for healthcare

This course explores how design thinking can bring value to healthcare and develop the skills to start experimenting with a design-led approach. Audience: Queensland Health

05/06/2024

Design

This course aims to create a greater understanding of the principles utilised in good design.  Learn about Don Norman’s six principles of design, explore the ten design principles of usability and the components of usability.  Audience: Queensland Health

05/06/2024

Cultural Improvement program (launching soon)

This course provides guidance on the ten key questions that need to be addressed when developing a Culture Improvement Plan. Program participants are taken through an action planning template with practical examples (scenarios) of responses that support the implementation of culture improvement initiatives. This program assists healthcare staff to respond to the Working for Queensland […]

05/06/2024

Coronial Management Matters

This course improves understanding of when a death is reportable to the Coroner. Includes videos quizzes to test understanding. Audience: Queensland Health

05/06/2024

Conversations that make a difference

This course explore different types of conversations that make a difference in your workplace. Outline barriers to engaging in these conversations, and how we can overcome them. Build skills and confidence to have these conversations through a three-step framework. Audience: Metro North Health

05/06/2024

Comprehensive Care

This elearning module covers aspects including preventing falls and harm from falls, preventing and managing pressure injuries, nutrition and hydration preventing delirium and managing cognitive impairment and end of life. Audience: Queensland Health

05/06/2024

Complaints Management

This course covers how to handle complaints better and help stop complaints escalating in your organisation. Audience: Queensland Health

05/06/2024

Cognitive Biases

This course explores the origins of cognitive bias and the impact it can have on the decision-making process. Learn to recognise different types of cognitive bias and how they may impact decision making in the healthcare setting, identify ways to mitigate the impact of cognitive bias and learn to apply analytical processes to decision making. […]

05/06/2024

Co-design (CD)

This course explores what co-design is and how co-design can be used to assist in developing solutions for problems within healthcare. Audience: Queensland Health

05/06/2024

Clinical Incident Analysis

The 5 (five) Clinical Incident Analysis online learning modules are intended to support and up skill all QH staff who are involved with the management of patient safety incidents. These education modules have been specifically designed to support effective clinical incident management within each Hospital and Health Service (HHS). Audience: Queensland Health

05/06/2024

CSDS Fit Testing Program

Fit Testing is a valid method to determine if a specific brand, model and size respirator obtains a proper fit or seal to a person’s face. This fit testing program provides participants with fundamental knowledge and skills to perform quantitative fit testing in healthcare settings. At the completion of this program, the participant is qualified […]

05/06/2024

BloodSafe – transporting blood

Transporting Blood covers the correct procedures of picking up, transporting and storing blood products including checking correct patient and blood component details. It is designed for hospital orderlies, couriers, porters and patient service staff responsible for picking up blood from a blood fridge, blood transfusion service or blood bank. Audience: Metro North Health staff who transport […]

05/06/2024

BloodSafe – patient blood management

Patient Blood Management (PBM) is individualised and evidence based care that aims to limit a patient’s exposure to blood products and thereby improve patient outcomes. It is not limited to one clinical specialty or discipline. It improves clinical outcomes for all patients who may be at risk of receiving a blood transfusion. Therefore, staff working […]

05/06/2024

BloodSafe – obstetric blood management

This course aims to help you understand and apply blood management strategies in the care of pregnant woman. Learning objectives: – define the principles and application of blood management for women receiving obstetric care. – explain the reasons for the routine haematology tests that are recommended during pregnancy. – state how to assess, investigate and […]

05/06/2024

BloodSafe – collecting blood specimens

The Collecting Blood Specimens course is based on national guidelines and has been developed in collaboration with leading transfusion medicine experts from around Australia. This course: – explains the correct procedures for patient identification, specimen collection and labelling. – is designed for specimen collectors, phlebotomists and venepuncture staff whose main role is collecting pre-transfusion blood […]

04/06/2024

BloodSafe – clinical transfusion practice

This course aims to promote safe transfusion practice and the appropriate use of blood components. – is relevant for medical staff who prescribe transfusions, nurses and midwives who administer the transfusion and laboratory workers who want to gain an appreciation of the clinical aspects of blood transfusion. Audience: Metro North Health medical staff who prescribe transfusions, […]

04/06/2024

Adult sepsis Inpatient

A 30 minute eLearning module and case study to help clinicians achieve skills and knowledge in dealing with adult sepsis patients during a hospital stay. Audience: Queensland Health

04/06/2024

Adult sepsis ED

This is a 30-minute eLearning module that is aimed at improving clinicians’ confidence and competence in the recognition, escalation and treatment of patients with sepsis and septic shock. Audience: Queensland Health

04/06/2024

(eHealth-C) Risk management training

This facilitated virtual course covers general risk theory and practical application of key risk management processes and designed for Department of Health (DoH) staff. Covers the general navigation of the DoH risk management system (RiskMan) and the eHealth Queensland Risk Dashboard which reports on key risk indicators. Audience: Queensland Health

04/06/2024

(CHQ-C) Responsive trauma-informed healthcare

The responsive trauma-informed healthcare e-learning package has been designed for Health Professionals who provide hospital-based interventions to children and their families. It covers the continuum of care for children up to 18 years. The course and the content are designed to progressively enhance your knowledge of responsive trauma-informed care in a healthcare setting. Therefore, it […]