Courses, videos and guides

  • Risk Management

    Understand risk management and the risk management process.

  • Clinical Incident Management

    Implementation of consistent and accountable processes and systems for the management of clinical incidents.

  • Communication

    Share a positive workplace culture through effective communication and team building.

  • Quality Improvement

    Learn how to apply quality and healthcare improvement methods to affect sustainable change.

  • Accreditation

    Learn how accreditation provides quality and performance assurance in healthcare.

  • National Standards

    A quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

Featured podcast episodes

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Featured courses

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    Risk Management Essentials

    This online course includes the basics of risk management so that you feel confident in reporting a risk and being engaged in the risk management process.

    Online Course

  • Infection Control

    This online course covers the essentials for infection control awareness to promote a safe environment for workplace and staff.

    Online Course

  • Conversations that make a difference

    This facilitated online learning is relevant for any staff who have conversations with other staff, service providers, patients/consumers, families or the community.

    Online Course

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Safety and Quality across Metro North Health

The following links are only available from a QH-networked computer: