Clinical incident management

06/06/2024

Patient Safety and Quality, Clinical Excellence Queensland

Access to patient safety and quality education and other resources provided by CEQ. Audience: Queensland Health

06/06/2024

Patient Safety and Quality quick-links, Clinical Excellence Queensland 

A list of legislation and directives, national safety and quality health service standards and other resources. Audience: Queensland Health

06/06/2024

Patient Safety and Quality news and updates, Clinical Excellence Queensland

Monthly PSQIS updates. Audience: Queensland Health

06/06/2024

Open disclosure resources, CEQ

Open Disclosure Program provided by Clinical Excellence Queensland provides a number of resources (tools, videos, training) to support Hospital and Health Services to deliver clinician and formal open disclosure. Audience: Queensland Health

06/06/2024

Incident management resources, Clinical Excellence Queensland

A collection of patient safety guides, factsheets, educational resources, incident review templates, generic analysis tools and more. Audience: Queensland Health

06/06/2024

Incident management courses, Clinical Excellence Queensland

A collection of patient safety online education modules and sessions. Audience: Queensland Health

06/06/2024

Incident review templates

Access a Human Error and Patient Safety (HEAPS) set of tools and mortality and morbidity meeting report templates. Audience: Queensland Health

06/06/2024

Generic incident analysis tools

Access diagramming tools that can assist teams conducting an analysis to recognise and better understand the system issues that may have contributed to an incident. Diagramming is one of the elements that can increase the credibility, reliability and effectiveness of analysis in making care safer. Audience: Queensland Health

05/06/2024

Critical Incident Debriefing toolkit

Access the clinical incident debriefing toolkit which includes a suite of informed, accessible and diverse training resources for clinical staff following critical incidents. Includes additional resources such as videos on effective communication and empathy. Audience: Queensland Health

05/06/2024

Clinical incident management, Metro North

Metro North clinical incident management procedure and tools. Audience: Queensland Health

05/06/2024

Best practice guide to incident management

An updated guide to the practice of clinical incident management in Queensland Health. Audience: Queensland Health

05/06/2024

Purpose of Clinical Incident Management

An educational video by Western Australia health training, highlighting the purpose of clinical incident management to the health system.

05/06/2024

Human Factors in Healthcare

A recorded training session that covers human factors and the challenge of working in healthcare.

05/06/2024

Root Cause Analysis

The 2 (two) Root Cause Analysis online learning modules are intended to support and up skill all QH staff. These education modules have been specifically designed to support effective Root Cause Analysis within each Hospital and Health Service (HHS). This will ensure HHS’s meet the requirements of the Patient Safety Health Service Directive and the […]

05/06/2024

Open Disclosure For Consultant Training

The overarching aim of this course are: Audience: Queensland Health

05/06/2024

Open Disclosure For Health Professionals

Open disclosure is the open discussion with a patient about a clinical incident resulting in harm which was not reasonably expected as an outcome of the health care provided. Open disclosure is an honest and empathic communication to ensure patients and their families have a reliable, caring and effective way to receive factual information about […]

05/06/2024

Coronial Management Matters

This course improves understanding of when a death is reportable to the Coroner. Includes videos quizzes to test understanding. Audience: Queensland Health

05/06/2024

Clinical Incident Analysis

The 5 (five) Clinical Incident Analysis online learning modules are intended to support and up skill all QH staff who are involved with the management of patient safety incidents. These education modules have been specifically designed to support effective clinical incident management within each Hospital and Health Service (HHS). Audience: Queensland Health