Overview
Communication is a key safety and quality issue, and is critical to the delivery of safe patient care. Communication failures, and inadequate or poor documentation of clinical information can result in errors, misdiagnosis, inappropriate treatment and poor care outcomes.
Courses
Trauma Informed Care
This instructor led course is 4 and a half hours and is intended for staff who interact with patients. Trauma Informed Care (TIC) aims to provide the clinicians with a framework to reinforce a person-centred approach and compliment current approaches such as Safewards, recovery and strengths orientated practices and sensory modulation.
Audience: Metro North Health
Trauma Informed Care (online module)
Trauma-Informed Care (TIC) is an approach to health service delivery that acknowledges current scientific understanding regarding the strong association between psychological trauma and mental and physical illness. Additionally, it acknowledges how trauma impacts the life of individuals engaging with health services, including the health and wellbeing of healthcare staff.
Audience: Metro North Health
(CHQ-C) Responsive Trauma-Informed Healthcare
The responsive trauma-informed healthcare e-learning package has been designed for Health Professionals who provide hospital-based interventions to children and their families. It covers the continuum of care for children up to 18 years. The course and the content are designed to progressively enhance your knowledge of responsive trauma-informed care in a healthcare setting.
Audience: Queensland Health
Mind Games
This course explores human factors and their impact on healthcare workers and patient safety.
Audience: Queensland Health
Cognitive Biases
This course explores the origins of cognitive bias and the impact it can have on the decision-making process.
Audience: Queensland Health
Facilitation
This course aims to create an understanding of the skills required to facilitate systems and safety improvement exercises.
Audience: Queensland Health
Simulation Education Program
This short online course is compiled of bite sized information on the knowledge and skills required to support and deliver simulation eduction in a healthcare setting.
Audience: Queensland Health
Complaints Management
This course covers how to handle complaints better and help stop complaints escalating in your organisation.
Audience: Queensland Health
Managing unreasonable complainant conduct
This course will increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service.
Audience: Queensland Health
Conversations that make a difference
This course explores different types of conversations that make a difference in your workplace. Outline barriers to engaging in these conversations, and how we can overcome them. Build skills and confidence to have these conversations through a three-step framework.
Audience: Metro North Health
Empathy and the patient experience
This course prepares you to learn the fundamentals of excellence in customer service, particularly with respect to patients. Participants will learn the importance of placing themselves in the “shoes” of the patient and on having empathy and understanding of the patient experience.
Audience: Metro North Health
Self-care in challenging times
This course covers why self-care is important. It explore methods to build resilience. Teaches you on mindfulness and relaxation techniques to support them in the workplace.
Audience: Metro North Health
Personality, high performing teamsn and team culture (Launching soon)
Understand different personality types and how they interact in a team environment, the role of a leader in building a high performing team and improving team culture.
Audience: Metro North Health
Videos
Maximizing productivity, physical & mental health with daily tools with Andrew Huberman
This video podcast discusses science-supported tools for enhancing focus, learning, creativity, sleep, physical strength and endurance and brain and body health.
Tools for managing stress & anxiety with Andrew Huberman
This video podcast explains what stress is, and how it recruits our brain and body to react in specific ways.
Science of mindsets for health & performance with Dr. Alia Crum
In this video podcast, Dr. Alia Crum teaches us how to think about stress in ways that allow stress to grow us and bring out our best rather than diminish our health and performance.
The science & practice of perfecting your sleep with Dr. Matthew Walker
In this video podcast, Dr. Matthew Walker covers about the biology of sleep, including its various stages and what specifically happens to those stages when we don’t get enough sleep.
Building a psychologically safe workplace with Amy Edmondson
An informative TEDx Talk about building a psychologically safe workplace.
Books
The Confidence Gap
Too many of us miss out on opportunities in life because we lack self-confidence. Whether it’s public speaking, taking on a leadership role, or asking someone for a date, there are situations in which we just don’t feel equipped to handle the challenges we face.
Audience: Queensland Health
Guides and other tools
Shared decision making
Access advice to consumers on how to improve their health care experience by being involved in shared decision making.
Audience: Queensland Health
Rethinking stress toolkit
A collection of videos, scenarios, relevant research that discusses about stress management.
Audience: Queensland Health
Complaints management resources (QHEPS)
A collection of videos, scenarios, relevant research that discusses about stress management.Centre for Leadership Excellence: factsheets and handbook with advice on effective management of patient complaints.
Audience: Queensland Health
Communicating for patient safety resources (QHEPS)
Help to ensure safe and clear clinical communication by accessing these Clinical Excellence Queensland resources that include online learning, videos, audit tools and frameworks. Find out more about communicating safely at clinical handover, surgical safety, correct identification and procedure matching, and informed consent.
Audience: Queensland Health
Communicating at clinical handover (QHEPS)
Structured clinical handover has been shown to reduce communication errors within and between health service organisations, and improve patient safety and care, because critical information is more likely to be accurately transferred and acted on. Find resources and videos.
Audience: Queensland Health
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