Overview

Clinical incident management is an essential component of quality patient care. Most clinical incidents and near misses are caused by a chain of events and system failures, not by individuals.

Incident management is more than just a process of completing an incident report. On this page you will find education and resources to assist you to confidently navigate all aspects of incident management.

Online courses

Clinical Incident Analysis

The 5 (five) Clinical Incident Analysis online learning modules are intended to support and up skill all QH staff who are involved with the management of patient safety incidents. These education modules have been specifically designed to support effective clinical incident management within each Hospital and Health Service (HHS).
Audience: Queensland Health

Root Cause Analysis

The 2 (two) Root Cause Analysis online learning modules are intended to support and up skill all QH staff. These education modules have been specifically designed to support effective Root Cause Analysis within each Hospital and Health Service (HHS). This will ensure HHS’s meet the requirements of the Patient Safety Health Service Directive and the National Safety and Quality Health Service Standards.
Audience: Queensland Health

Open Disclosure for Health Professionals

Open disclosure is the open discussion with a patient about a clinical incident resulting in harm which was not reasonably expected as an outcome of the health care provided. Open disclosure is an honest and empathic communication to ensure patients and their families have a reliable, caring and effective way to receive factual information about the clinical incident associated with their healthcare.
Audience: Queensland Health

Open Disclosure Consultant Training

The overarching aim of this course are: to review the formal open disclosure process and policies that are recommended within Queensland Health, to clearly define the role of an Open Disclosure Consultant by outlining the purpose and key responsibilities of this role, to explain how the Open Disclosure Consultant supports the formal open disclosure process during the preparation and facilitation of the formal meeting with the patient and/or their family and to provide participants with the skills to plan and facilitate the formal open disclosure meeting with the patient and/or family.
Audience: Queensland Health

Coronial Management Matters

This course improves understanding of when a death is reportable to the Coroner. Includes videos quizzes to test understanding.
Audience: Queensland Health

Videos

Purpose of Clinical Incident Management

An educational video by Western Australia health training, highlighting the purpose of clinical incident management to the health system.

Human Factors in Healthcare

A recorded training session that covers human factors and the challenge of working in healthcare. Human factors case studies are used to understand risk, inform procurement, respond to near-misses, and understand barriers for use of human factors in healthcare.

Guides and other tools

info
QHEPS Links  (QHEPS) links can only be accessed by a QH-networked computer

Open disclosure resources, CEQ (QHEPS)

Open Disclosure Program provided by Clinical Excellence Queensland provides a number of resources (tools, videos, training) to support Hospital and Health Services to deliver clinician and formal open disclosure.
Audience: Queensland Health

Clinical incident management, Metro North (QHEPS)

Metro North clinical incident management procedure and tools.
Audience: Queensland Health

Patient Safety and Quality, Clinical Excellence Queensland (QHEPS)

Access to patient safety and quality education and other resources provided by CEQ.
Audience: Queensland Health

Incident management resources, Clinical Excellence Queensland (QHEPS)

A collection of patient safety guides, factsheets, educational resources, incident review templates, generic analysis tools and more.
Audience: Queensland Health

Incident management courses, Clinical Excellence Queensland (QHEPS)

A collection of patient safety online education modules and sessions.
Audience: Queensland Health

Patient Safety and Quality quick-links, Clinical Excellence Queensland (QHEPS)

A list of legislation and directives, national safety and quality health service standards and other resources.
Audience: Queensland Health

Best practice guide to incident management (QHEPS)

A list of legislation and directives, national safety and quality health service standards and other resources.
Audience: Queensland Health

Generic incident analysis tools (QHEPS)

Access diagramming tools that can assist teams conducting an analysis to recognise and better understand the system issues that may have contributed to an incident. Diagramming is one of the elements that can increase the credibility, reliability and effectiveness of analysis in making care safer.
Audience: Queensland Health

Incident review templates (QHEPS)

Access a Human Error and Patient Safety (HEAPS) set of tools and mortality and morbidity meeting report templates.
Audience: Queensland Health

Critical Incident Debriefing toolkit

Access the clinical incident debriefing toolkit which includes a suite of informed, accessible and diverse training resources for clinical staff following critical incidents. Includes additional resources such as videos on effective communication and empathy.
Audience: Queensland Health

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