Open disclosure is the open discussion with a patient about a clinical incident resulting in harm which was not reasonably expected as an outcome of the health care provided. Open disclosure is an honest and empathic communication to ensure patients and their families have a reliable, caring and effective way to receive factual information about […]

This training course will guide you through the principles of safe prescribing and demonstrate how to complete the National Standard Medication Charts correctly. Audience: Queensland Health

This course explores human factors and their impact on healthcare workers and patient safety. Audience: Queensland Health

This course supports delivering projects in various healthcare settings, provides skills to deliver high-quality project outcomes. This highly interactive program provides the opportunity to apply the fundamentals of project management as you learn, covering project management fundamentals, change and stakeholder management and project evaluations. This program links closely to a project framework contextualised to allow […]

This course will increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. Audience: Queensland Health

This course has been developed with an aim to enhance your skills in identifying, planning and delivering service improvement initiatives through a value-based healthcare lens. This workshop emphasises the importance of change management within a project and will assist you throughout the entire process. Audience: Metro North Health

The Innovation Workshop has been designed to assist HHS participants in achieving the successful co-design and implementation of improvement initiatives. The workshop includes design thinking and improvement methodologies and aims to empower participants to initiate improvement. Audience: Metro North Health

In this course you will learn about the introductions to systems analysis, analysis of adverse events, sociotechnical systems design, and state-of-the-art systems-based risk assessment methods. It also develops familiarity with systems thinking and ergonomics and its applications to healthcare. Audience: Queensland Health

This online course covers the essentials for infection control awareness to promote a safe environment for workplace and staff. Audience: Metro North Health

This online learning course provides you with the fundamental knowledge on how improvement science is used in the workplace to introduce sustainable, long term changes that result in improved care and outcomes for patients. Audience: Queensland Health