This course prepares you to learn the fundamentals of excellence in customer service, particularly with respect to patients. Participants will learn the importance of placing themselves in the “shoes” of the patient and on having empathy and understanding of the patient experience. Audience: Metro North Health

This course explore different types of conversations that make a difference in your workplace. Outline barriers to engaging in these conversations, and how we can overcome them. Build skills and confidence to have these conversations through a three-step framework. Audience: Metro North Health

This course covers how to handle complaints better and help stop complaints escalating in your organisation. Audience: Queensland Health

This course explores the origins of cognitive bias and the impact it can have on the decision-making process. Learn to recognise different types of cognitive bias and how they may impact decision making in the healthcare setting, identify ways to mitigate the impact of cognitive bias and learn to apply analytical processes to decision making. […]

The responsive trauma-informed healthcare e-learning package has been designed for Health Professionals who provide hospital-based interventions to children and their families. It covers the continuum of care for children up to 18 years. The course and the content are designed to progressively enhance your knowledge of responsive trauma-informed care in a healthcare setting. Therefore, it […]